The Wellington Agency has long been recognized for placing exceptional professionals within the world’s most complex and private households. Through a strategic partnership with Luxury Lifestyle Logistics, clients now have access to an additional layer of support designed to strengthen what happens after a successful placement.

Founded by Jen Laurence, PhD, Luxury Lifestyle Logistics provides discreet, on-site estate consulting and operational optimization services that help households translate vision into sustainable daily practice. Together, this partnership offers a coordinated model of support — combining world-class recruitment with structured advisory guidance that promotes long-term success.

Why This Service Exists

Modern private estates operate at a level of complexity that extends far beyond traditional staffing models. Many families manage multiple residences, evolving lifestyle demands, and sophisticated service environments where expectations are deeply personal yet often unspoken.

Even highly qualified professionals can struggle when leadership authority is unclear, service standards are assumed rather than articulated, or operational systems have evolved organically over time.

When these dynamics go unexamined, challenges may appear as:

• inconsistent service experiences
• leadership strain or role confusion
• difficulty onboarding new hires
• repeated turnover despite strong candidates

This partnership was created to bridge the gap between exceptional talent and the environment required for that talent to thrive.

Estate Consulting Designed for Real Life

Jen Laurence works directly with principals and estate leadership teams through focused, time-bound engagements that bring clarity to complex household systems.

Her work centers on helping families articulate how their household is meant to function — not as an abstract ideal, but as a lived operational reality.

Engagements may include:

• observing the household in motion and understanding daily cadence
• clarifying leadership roles, decision pathways, and communication patterns
• translating lifestyle preferences into functional service design
• aligning expectations between principals and staff
• supporting onboarding, transitions, or restructuring moments
• identifying hidden friction that impacts retention and continuity

The goal is not to impose external models, but to help each household operate in a way that reflects its unique culture, values, and rhythms.

A Discreet, Time-Bound Advisory Model

Luxury Lifestyle Logistics engagements are intentionally structured to be focused, independent, and high-impact.

Most engagements involve a week-long on-site immersion during which Jen observes operations, meets with principals and estate leadership, and facilitates strategic conversations designed to surface clarity without disruption.

Following the engagement, clients receive an executive advisory synthesis outlining key observations, considerations, and opportunities for strengthening alignment.

This work is diagnostic and strategic rather than procedural. It is not an SOP-building exercise or long-term embedding within the home. The objective is clarity — enabling families and leadership teams to move forward with confidence.

Strengthening Long-Term Success After Placement

The Wellington Agency recognizes that placement alone does not determine long-term success. True stability emerges when exceptional hires are supported by clear leadership structures, aligned expectations, and operational environments that allow talent to flourish.

By integrating Luxury Lifestyle Logistics into its service offering, The Wellington Agency provides clients with:

• enhanced onboarding and integration support
• greater retention of senior hires
• improved clarity around service expectations and leadership roles
• proactive identification of potential friction points
• stronger alignment between lifestyle vision and daily execution